FAQ's

General Questions

Below are some of are generally asked questions

Is BE Fundamentals suitable for sensitive/acne-prone skin?

Most of our products are formulated with South Asian skin in mind — check the product page for specific skin type recommendations.

Do you offer Cash on Delivery?

Yes, COD is available across Pakistan along with online payment options.

HowdoI track my order?

You'll receive a tracking link via SMS/WhatsApp/Email once your order ships.

What if I received the wrong item or a damaged product?

Message us on WhatsApp with your order number and photos within 3 days of delivery — we'll replace it or arrange a return, no cost to you.

Are your products cruelty-free?

Yes, none of our products are tested on animals.

How do I know which product to pick?

Message us on WhatsApp +92 336 8450695 — we'll guide you to the right product for your skin.

Product-Specific Questions

Below are some common questions about our Products

How do I use the Pore-fection Primer Serum?

Apply 2-3 drops on clean skin and gently tap to absorb. Use day and night for best results.

What are the benefits of the Let it Glow Vitamin C Serum?

Our Let it Glow serum targets dark spots, hyperpigmentation, and uneven skin tone, leaving your skin radiant and healthy-looking.

Can I use the Bubbles with Benefit cleanser daily?

Yes, our Glycolic Bright Daily Gel Cleanser is gentle enough for daily use. It effectively cleanses and brightens your skin.

Is the Sunsational Skin sunscreen suitable for oily skin?

Absolutely! Our tinted mineral sunscreen is lightweight and non-greasy, making it perfect for all skin types, including oily skin.

How often should I use the Slumber Party sleeping mask?

For best results, use the Slumber Party hydrating and barrier repair sleeping mask daily or at least 3 to 4 times a week

What should I do if a Get the Zit Out patch doesn’t stick?

Ensure your skin is clean and dry before applying the patch. If it still doesn't stick, try gently warming the patch between your fingers before application.

How long should I leave the Sheet It Up collagen mask on?

Apply the mask to clean skin and spray the activator to activate the mask. For best results leave it on for 20 minutes.

Order and Shipping Questions

Below are some common questions about Orders and Shipping

How can I track my order?

Once your order has shipped, you will receive an email with a tracking number and instructions on how to track your package.

What is your return policy?

We want you to love your Fundamentals products! If you're not satisfied, we offer a hassle-free return policy within 30 days of purchase. Please visit our Shipping and Returns page for more details.

Account and Payment Questions

We accept all credit/debit cards, and other secure payment options along with cash on delivery

How can I update my shipping address?

You can update your shipping address in your account settings or during the checkout process.

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