Refund policy

Return Policy

We only accept returns in two cases — wrong order or damaged product.

• If you received the wrong item, we'll arrange a return and send you the
  correct one — the wrong item must be unopened, unused, and in its
  original packaging.
• If your product arrived damaged, we'll replace it — no return shipping
  cost to you.
• To report an issue, message us on WhatsApp with your order number and
  photos of the product, within 3 days of delivery.
• Returns/replacements are not applicable for change of mind, or once the
  product has been opened and used (unless damaged).
  

Refund Policy

• Refunds are only issued when a replacement isn't possible (e.g., item out
  of stock).
• Once your issue is verified, we'll confirm within 2–3 working days.
• Approved refunds go back to your original payment method within 5–7
  working days.
• For Cash on Delivery orders, refunds are processed via bank transfer or
  JazzCash/Easypaisa — we'll ask for your details once approved.
• Sale items and bundles are only eligible for refund if received damaged or
  incorrect.